Support

Write to us at pritika@theonebytwo.com. We answer within 24 hours. In the app, you can also go to You, Settings, Message the founder and write to us there.

Someone is bothering you

• On their profile, tap ··· and choose Report profile. In a chat, tap ··· and choose Report. Reporting someone also blocks them: they can no longer see you or write to you.
• You can block someone without reporting them from the same menu. Blocked people are listed in Settings, Blocked users.
• Our moderators act on reports within 24 hours. There is no tolerance for objectionable content or abusive users: content that breaks our terms is removed, and so are the accounts behind it.
• If you are in danger, call 112.

Your account

• Signing in: theonebytwo signs you in with a code sent to your phone number. If the code does not arrive, wait a minute and ask for a new one.
• Taking a break: Settings, Delete account offers Take a break instead, which hides your profile without deleting anything.
• Deleting your account: Settings, Delete account. It is immediate and cannot be undone. Deleting your account does not cancel a Premium subscription; cancel that with Apple first.

Premium

• Premium is bought through the App Store. To cancel or change it, open Settings on your iPhone, tap your name, then Subscriptions.
• If you bought Premium and it is not showing, open Premium in the app and tap Restore purchases.
• Refunds are handled by Apple, at reportaproblem.apple.com.

Your data

• Every permission you gave is in Settings, Privacy choices. Turning one off deletes what it produced.
• Settings, Support and privacy explains what we read from each linked account and what other people can see.
• Our privacy policy has the whole of it.

Complaints

For complaints about content, conduct, your account or your data, write to pritika@theonebytwo.com. theonebytwo is run by Buddytech India Private Limited.